Shipping policy

We appreciate your purchase from MARIUSZ PIOTR SZCZOTKA, your trusted online store specializing in bags and luggage accessories. We strive to prepare every customer’s order with great care, secure all bag products properly for transit, and complete safe and timely delivery within a reasonable schedule. The following shipping terms apply to all orders placed in our store.

1. Order Processing Time

All confirmed customer orders will be prepared and processed within 1 to 3 working days, excluding weekends and official public holidays in Poland. Processing starts immediately after successful order confirmation and payment verification.
During peak sales seasons or periods with excessive order volume, order processing duration may be moderately prolonged. We will send an official notification to customers promptly if any substantial delays occur that affect the original shipping schedule.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated individually for each order based on package dimensions, weight and delivery destination. The final shipping cost will be clearly displayed and confirmed during the checkout process before payment completion.
Our standard shipping takes approximately 15 business days from the date the package is dispatched to the courier company. All stated delivery times are estimated values. Actual delivery duration may fluctuate due to courier service delays, customs clearance procedures, adverse weather conditions, logistical restrictions or public holidays in destination regions.

3. Shipment Confirmation and Order Tracking

Once your bag order is fully processed and dispatched, you will receive an automated confirmation email containing detailed shipment information and a unique tracking number for your package.
Tracking data will not be activated instantly after dispatch. The tracking system usually updates full transit status within 24 to 48 working hours. Temporary unavailability of tracking details does not indicate shipment issues or delivery delays.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid shipping addresses when placing orders. Please double-check all address information carefully before finalizing your purchase to avoid delivery failures.
MARIUSZ PIOTR SZCZOTKA shall not be held liable for misdelivery, delayed delivery or package returns caused by incorrect, incomplete or invalid shipping information provided by customers. If the package is returned due to address errors, the customer shall bear all additional reshipping fees for secondary delivery.

5. Lost or Damaged Packages

If your package goes missing during transit, please submit a formal inquiry to our customer support team within 3 calendar days after the estimated delivery date. Our team will launch a full investigation with the courier provider to verify and resolve the issue efficiently.
If you receive defective, broken or damaged bag products due to transit issues, you must submit a damage claim within 24 hours upon package receipt. Clear photos of the damaged merchandise and original outer packaging are required for claim verification. We will evaluate each case individually and provide targeted solutions as soon as possible.

6. Product Care and Usage Notice

All bags and luggage accessories in our store are crafted from diverse materials with unique maintenance requirements. Each product is attached with professional care guidelines for daily use, cleaning and storage. Proper maintenance can effectively extend the service life and preserve the appearance of your bags.
We do not assume responsibility for product damage, wear, deformation or discoloration caused by improper cleaning methods, incorrect storage, unauthorized modification, rough use or any usage that violates product design purposes.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities in the destination country may levy import duties, consumption taxes and other administrative fees in accordance with local trade regulations.
All customs-related charges and import taxes are the exclusive responsibility of the recipient. These additional fees are not included in product prices or standard shipping charges. We have no control over customs inspection processes, tax standards and fee collection rules of different countries.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order delivery status or service terms, please feel free to contact our professional customer support team via the following details:
Trade Name: MARIUSZ PIOTR SZCZOTKA
Phone Number: +48 729 755 353
Email: info@teslaquynx.shop
Physical Address: Józefa Ignacego Kraszewskiego 84, Sulejówek, 05-071, Poland